Legal

Refunds

When you can cancel, and when you can get your money back.

Last updated 19 October 2026

Cancelling

You can cancel a subscription at any time from your account. You keep access until the end of the period you have paid for, and we do not charge you again.

Your first month: 14 days to change your mind

If Look Good Tools isn't right for you, you can ask for a full refund of your first subscription payment within 14 days of paying. This is your right to cancel (the right of withdrawal).

It applies as long as you have used no more than a quarter (25%) of that month's credits. Once you have used more than 25%, the first payment can't be refunded. When you subscribe, you ask us to start straight away and agree that you lose the right to cancel once you have used that much.

You can see how many credits you have used at any time on your account's billing page. The refund goes back to the card you paid with, through Stripe, and your subscription ends when it is refunded.

Renewals, upgrades and credit top-ups

After the first month, renewal payments and plan upgrades are not refundable. Credit top-ups can be refunded within 14 days if none of them have been used. Otherwise they are not refundable, except where the law says they must be, or where the Service did not work as described and we could not put it right.

If something went wrong

If a deck or chart did not come out as it should and credits were used, tell us. We will look at it and, where it was our fault, put the credits back or refund you.

Your legal rights

Nothing here takes away your legal rights as a consumer.

How to ask

Email hello@lookgoodtools.com from the address on your account and say what you paid for.

Look Good Tools is a trading name of Adapt Progress Evolve Limited ("we", "us", "our"), a company registered in England and Wales (company number 10047328, VAT GB362654684) whose registered office is Flat 304, 19 Rothbury Road, London, England, E9 5PB.